Privacy Policy

ClaimAssist UK ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and contact methods.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, phone number, email, address, claim details.
• Communication details: Messages sent via our contact form, WhatsApp, email, or phone.
• Technical information: IP address, browser type, device information, and cookies (for website functionality and analytics).

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and process claims.
• Provide legal, accident management, and consultancy services.
• Communicate with you regarding your claim status.
• Improve our website and customer service.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Our in-house solicitors, tow truck, and credit hire team (to process claims).
• Third-party service providers (such as IT or hosting services) under strict confidentiality agreements.
• Legal or regulatory authorities, if required by law.

4. Data Retention

We keep personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Object to processing or request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at: info@claimassistlimited.co.uk

6. Security

We use industry-standard security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. ICO Registration

Our registration with the ICO demonstrates our commitment to data protection compliance and ensures we handle your personal information in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

8. Cookies

Our website uses cookies to improve your browsing experience and track analytics. You can adjust cookie settings in your browser.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at: